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How Experio Works?

Experio gives you the opportunity to connect with people where an Experio Hub exists, and lets you experience the location, people and culture through the Hosts there. You can immerse yourself in a live session with a Host, or watch photos and videos shared by the Host to get a feeling of being there while you are in another location.

Two ways to experience somewhere

Choose what you want to experience yourself, or discover something a local Host has already created.

A man looks at his phone, picturing a city skyline with a tower at sunset.

Create your own Experience

Tell local Hosts what you want to see, know or experience. Receive Proposals, choose the Host you prefer, and experience it through them.

  • See a neighbourhood live
  • Ask someone to visit a place
  • Talk with a local
  • Request fresh photos or video
See the journey ↓
A woman holds her phone, picturing a hiker standing on a hilltop.

Join an Experience

Discover Experiences created by local Hosts and join the ones that interest you.

  • Join a live local walk
  • Experience a market or event
  • Learn about local culture
  • Share the Experience with other Visitors
See how joining works ↓

Create your own Experience

Have something specific in mind? Tell local Hosts what you want and choose how you want to experience it.

  1. Map pins on green hills, marking places where local Hosts are.

    Step 1 of 7

    Choose where you want to experience

    Experio works through Hubs — areas where local Hosts are available.

    Choose the city or area you are interested in, whether you plan to visit, want to know more about it, or simply want to experience it remotely.

  2. A hand holding a phone with a request form on screen.

    Step 2 of 7

    Tell local Hosts what you want

    Create an Activity and explain what you would like someone locally to do, show or help you understand.

    • Show me this neighbourhood live
    • Visit this place and tell me what it is like
    • Talk with me about everyday life here
    • Attend a local event and report what you see
    • Capture photos of this area
    • Record a video of this place
    Show me the area around this hotel in Shinjuku
    “I am considering staying here with my family. Please walk around the nearby streets and show me what the area feels like in the evening.”
  3. Watercolour with icons for live, photos and video.

    Step 3 of 7

    Choose how you want to experience it

    Different Activities need different kinds of delivery.

    • Live See the place in real time and talk with your Host while they show you around or answer your questions.
    • Photos Receive fresh photos captured specifically for your request.
    • Video Ask your Host to record a video showing exactly what you want to see.
  4. A phone showing a list of Proposals from Hosts.

    Step 4 of 7

    Local Hosts send you Proposals

    Once your Activity is published, eligible Hosts in that Hub can offer to complete it.

    Review their Proposal and profile before deciding who you want to experience the place with.

    You are not automatically matched.

  5. A Host profile card on a phone, marked with a green check.

    Step 5 of 7

    Choose your Host

    Select the Host you feel is the best fit, then complete the payment securely in Experio.

    After booking, you and the Host can prepare for the Activity inside the app.

    • Clear price before payment
    • In-app communication
    • Secure payment
    • Activity record stays in Experio
  6. A woman watches a live view of a snowy mountain on her phone.

    Step 6 of 7

    Experience it

    Your Host completes the Activity you agreed on — whether that means talking with you live, showing you a place, visiting somewhere, or capturing photos or video.

    You are not just reading about a place.

    You are experiencing it through someone who is actually there.

  7. A speech bubble with a five-star rating.

    Step 7 of 7

    Rate your Host

    After all the agreed items are delivered, accept them and rate your Host to confirm the delivery.

    • Accepting the delivered items ends the Experience.
    • Your review can appear on the Host's profile.

    If something is wrong, Experio provides a dispute process inside the app.

Join an Experience created by a local Host

Sometimes you do not need to create a request at all.

Local Hosts can create Activities that Visitors can join.

  1. Hands holding a phone showing a map with location pins.

    Step 1 of 4

    Discover

    Browse Activities created by local Hosts in active Hubs.

    • Find Hubs around the world on the map.
    • Inside a Hub, see every Experience that is open to join.
    • A Host's Experience can be joined by several people at once.
  2. A finger tapping the join button on a phone.

    Step 2 of 4

    Join

    Choose an Experience you like and complete the payment in the app.

    • Anyone can join an Experience while seats are available.
    • Free Experiences need no payment. For a paid Experience, you pay in the app before you join.
  3. Two people in different places watch the same hiking scene on their phones.

    Step 3 of 4

    Experience it together

    Join any live session and the message room to experience what is happening with the Host and other participants.

    • In the Experience's message room, the Host posts updates, photos and videos from the location.
    • The Host can hold a live session to show you the place or what is happening there.
    • Afterwards, the Host delivers final photos and a video, so you can feel the local vibe.
  4. A speech bubble with a five-star rating.

    Step 4 of 4

    Rate your Experience

    After the Host has delivered every item, accept them and rate your Experience.

    • Every participant can rate the Experience.
    • Ratings are visible on the Host's profile.

What could you experience?

Experio Activities can start from simple, everyday curiosity.

What will you get in an experience

  • Chat with your Host

    Stay connected through a private message room, ask questions, and receive updates throughout the Experience.

  • Join a live session

    See the location in real time through a live video session arranged by your Host and get a better feel for the local atmosphere.

  • Receive local photos & videos

    Get fresh images and videos captured by your Host at the location, based on what you want to see.

You stay in control

  • You choose what you want

    Create the Activity around what you actually want to experience.

  • You choose your Host

    Review Proposals and select the person you want.

  • You know the price before booking

    The amount is shown before you confirm payment.

  • Everything stays in Experio

    Communication, payment and delivery remain connected to the Activity inside the app.

If something doesn't go as planned

If the final delivery is not what was agreed, you can raise a dispute through Experio.

You can explain the issue, the Host can respond, and Experio can review the Activity when needed.

Some place you are curious about is already someone's everyday world.

Find a local Host, create an Activity and experience a place through someone who is actually there.

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