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Privacy Policy

Last updated · Version 2

Experio Privacy Policy

Last Updated: September 10, 2026
Effective Date: September 10, 2026

Experio is a service operated by LifeArk Co., Ltd. ("LifeArk", "Experio", "we", "us", or "our").

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information when you access or use the Experio website, mobile applications, platform, and related services (collectively, the "Service").

This Privacy Policy applies to all users of the Service, including users acting as Hosts, Visitors, or in any other available role ("Users").

By accessing or using the Service, you acknowledge the data practices described in this Privacy Policy. Where applicable law requires consent for particular processing, we will request that consent separately.

1. Who Is Responsible for Your Personal Information

Experio is operated by:

LifeArk Co., Ltd.
Miyamasuzaka Building 609
2-19-15 Shibuya, Shibuya-ku
Tokyo, Japan

Representative Director: Shovon Hasan

Service: Experio
Website: https://experio.global
Privacy Contact: privacy@experio.global
General Support: support@experio.global

For purposes of applicable privacy and data protection laws, LifeArk Co., Ltd. is generally the entity responsible for determining the purposes and means of processing personal information through Experio, except where another party independently determines how it processes personal information.

LifeArk acts as the personal information handling business operator under applicable Japanese privacy law and, where applicable, as the controller of personal data under the GDPR, UK GDPR, and similar laws.

2. Personal Information We Collect

The personal information we collect depends on how you use Experio.

We may collect information:

  • directly from you;
  • automatically when you use the Service;
  • from other Users;
  • from authentication, payment, communications, analytics, security, and other service providers; and
  • from lawful governmental, regulatory, or other third-party sources where appropriate.

2.1 Account and Registration Information

When you create or maintain an Experio Account, we may collect:

  • username;
  • email address;
  • password credentials in protected form;
  • full date of birth;
  • age;
  • gender;
  • country of residence;
  • language preferences;
  • Account creation date;
  • Account status;
  • authentication information;
  • verification status; and
  • other information necessary to create, maintain, or secure your Account.

Your full date of birth is intended for internal use, including age and eligibility verification. Experio may display your age publicly without displaying your full date of birth.

Passwords are not intended to be stored in readable plain-text form.

2.2 Third-Party Authentication

Experio may allow you to sign in using third-party authentication services, including Apple or Google.

Depending on your choices and the permissions provided by the authentication service, we may receive information such as:

  • name;
  • email address;
  • provider account identifier;
  • authentication status; and
  • other information the provider is authorized to provide.

The third-party authentication provider processes information independently in accordance with its own terms and privacy practices.

2.3 Host Verification and Phone Information

A User may be required to provide and verify a phone number in order to act as a Host or access Host functionality.

Experio may collect and store:

  • phone number;
  • country or dialing code;
  • verification status;
  • verification timestamps; and
  • related security information.

We may use email addresses and phone numbers for:

  • verification;
  • login protection;
  • Account security;
  • fraud prevention;
  • important Account notices; and
  • operation of the Service.

Phone numbers are not intended to be publicly displayed unless Experio expressly indicates otherwise.

2.4 Profile Information

Depending on your role and use of the Service, profile information may include:

  • username;
  • display name;
  • profile photograph;
  • age;
  • gender;
  • languages;
  • country of residence;
  • biography;
  • Activity history;
  • ratings;
  • reviews;
  • participation information; and
  • other information you choose to provide.

Certain Host information, including country of residence and languages, may be publicly displayed.

Sensitive contact or financial information, including email addresses, phone numbers, bank information, and precise device location, is not intended to be publicly displayed unless disclosure is necessary to provide the Service, is expressly authorized by you, or is required or permitted by applicable law.

2.5 Location Information

Location is an important part of Experio functionality.

With appropriate device permissions and subject to applicable law, Experio may collect precise location information while the Service is in use.

Location information may include:

  • precise GPS coordinates;
  • approximate device location;
  • IP-derived approximate location;
  • Hub or geographic area information;
  • location at the time an action is performed;
  • location associated with media capture;
  • records indicating whether a User was within a particular geographic area; and
  • signals indicating possible location manipulation or inconsistency.

Experio may use location information to:

  • provide location-based Service functionality;
  • display geographically relevant content;
  • determine eligibility for location-dependent features;
  • verify that an Activity or action occurred in an appropriate location;
  • support media authenticity and delivery verification;
  • detect fraud, location manipulation, or misuse;
  • protect Users;
  • investigate safety incidents;
  • investigate or resolve disputes;
  • localize the Service;
  • secure Accounts; and
  • enforce applicable Experio requirements.

Experio may derive approximate location from your IP address even when precise GPS permission is not granted, subject to applicable law.

Experio does not ordinarily provide other Users with continuous access to your precise real-time device location.

We may retain precise-location records after an immediate action or session only where reasonably necessary for purposes such as fraud prevention, safety investigations, dispute resolution, enforcement, or legal obligations, in accordance with our retention practices and applicable law.

You may be able to control precise location access through your device settings. Certain Experio functionality may not work correctly if location access is disabled.

Information you voluntarily publish or transmit through Activities, photographs, videos, messages, or other Content may independently reveal your location.

2.6 Activity Information

When you create, request, offer, join, book, participate in, complete, or otherwise interact with an Activity, we may collect information including:

  • Activity title and description;
  • Activity location;
  • date and time information;
  • proposals or applications;
  • participating Users;
  • booking status;
  • transaction status;
  • delivery information;
  • completion status;
  • cancellation information;
  • dispute information;
  • ratings;
  • reviews; and
  • related Activity records.

2.7 Messages and Communications

When you communicate through Experio, we may process:

  • private messages;
  • group messages;
  • proposal communications;
  • Activity communications;
  • support communications;
  • dispute communications;
  • User reports;
  • notification information; and
  • other communications submitted through the Service.

Private communications are not treated as public merely because they are transmitted through Experio.

However, authorized LifeArk personnel and relevant service providers may access communications where reasonably necessary for:

  • providing customer support;
  • investigating complaints;
  • resolving disputes;
  • preventing fraud;
  • protecting safety;
  • investigating prohibited conduct;
  • maintaining security;
  • enforcing the Terms of Service or Experio Rules;
  • troubleshooting technical issues; or
  • complying with legal obligations.

Users should therefore not assume that communications transmitted through Experio are inaccessible to Experio under all circumstances.

2.8 Photos, Videos, Audio, and Media

Experio may allow Users to capture, upload, transmit, deliver, or view photographs, videos, audio, and other media.

We may process:

  • profile photographs;
  • Activity photographs;
  • uploaded or captured videos;
  • thumbnails;
  • audio associated with permitted media;
  • capture timestamps;
  • media duration;
  • device information;
  • technical properties;
  • location metadata where available; and
  • other metadata associated with media.

Media and associated metadata may be used for:

  • providing the Service;
  • authenticity checks;
  • safety;
  • fraud prevention;
  • delivery verification;
  • dispute resolution;
  • security; and
  • Service operation.

2.9 Live Sessions

Experio may provide real-time audio or video communication functionality.

Experio does not record or store the audio or video content of Live sessions as part of its ordinary Service operation.

Experio may nevertheless process and retain operational metadata associated with Live sessions, including:

  • participating Users;
  • start time;
  • end time;
  • duration;
  • connection status;
  • attendance information;
  • session status; and
  • completion information.

Such metadata may be used to operate the Service, calculate or verify fulfillment, troubleshoot technical issues, protect against fraud, resolve disputes, and maintain transaction records.

2.10 Payment and Transaction Information

When you make or receive payments through Experio, we may collect or receive information such as:

  • transaction amount;
  • currency;
  • transaction identifier;
  • payment status;
  • service fees;
  • refunds;
  • payout amounts;
  • transaction history;
  • payment-provider identifiers;
  • customer or account identifiers;
  • chargeback information;
  • payout status; and
  • information required to investigate payment issues or disputes.

Payment card details may be entered directly with an external payment processor. In such circumstances, Experio may receive limited payment-related information rather than complete card details.

Experio does not ordinarily need to store complete payment card numbers where card information is processed directly by a payment provider.

2.11 Host Bank and Payout Information

Experio may directly collect information necessary to make payments to Hosts.

This may include:

  • legal name;
  • address;
  • bank name;
  • bank account information;
  • branch information;
  • payout instructions;
  • account-holder information;
  • business information where applicable;
  • tax-related information where necessary;
  • payout history; and
  • related financial records.

Experio may also provide necessary information to payment processors, banks, payout providers, and other financial service providers in order to administer payments.

Experio does not currently require Users to provide government-issued identity documents directly to Experio as part of its ordinary Account registration process.

External financial service providers may independently require identity or compliance information in accordance with their own legal obligations and privacy practices.

2.12 Device, Technical, and Security Information

When you use Experio, we may automatically collect information such as:

  • IP address;
  • device type;
  • operating system;
  • browser type;
  • application version;
  • device identifiers;
  • language settings;
  • time zone;
  • network information;
  • referring URL;
  • pages or screens accessed;
  • date and time of access;
  • session information;
  • login activity;
  • crash data;
  • diagnostic data; and
  • technical logs.

We may also process fraud-prevention and security signals such as:

  • login patterns;
  • suspicious authentication activity;
  • device inconsistencies;
  • location inconsistencies;
  • duplicate-account indicators;
  • transaction anomalies;
  • unusual behavior; and
  • other indicators of possible fraud, abuse, or security threats.

2.13 Usage and Analytics Information

We may collect information about how Users interact with Experio, including:

  • features used;
  • screens viewed;
  • buttons or links selected;
  • searches;
  • viewed Activities;
  • interactions with other Users;
  • session duration;
  • navigation patterns;
  • application events;
  • Account activity;
  • performance information; and
  • error information.

We may use analytics and diagnostic service providers to assist us with these purposes.

2.14 Support, Reports, Complaints, and Disputes

If you contact Experio, report another User, submit a complaint, or participate in a dispute, we may collect:

  • contact information;
  • contents of your request;
  • relevant messages;
  • transaction information;
  • Activity information;
  • screenshots;
  • photographs;
  • videos;
  • supporting evidence;
  • information about another User;
  • investigation records; and
  • Experio's response or resolution.

2.15 Information About Other People

Users may sometimes provide information about another individual through Content, communications, reports, or other Service functionality.

If you provide another person's personal information, you are responsible for having any permission or other lawful basis required to provide that information.

You must not use Experio to unlawfully collect, disclose, publish, record, monitor, or distribute another person's personal information.

3. How We Use Personal Information

Experio may use personal information for the purposes described below.

3.1 Providing and Operating the Service

We may process personal information to:

  • create and maintain Accounts;
  • authenticate Users;
  • provide User profiles;
  • verify Host phone numbers;
  • provide Activities;
  • facilitate interactions between Users;
  • provide messaging;
  • provide location-based functionality;
  • provide media functionality;
  • provide Live sessions;
  • process bookings;
  • process transactions;
  • administer payments and payouts;
  • deliver notifications; and
  • provide functionality requested by Users.

3.2 Safety, Security, and Fraud Prevention

We may use information to:

  • protect Accounts;
  • detect unauthorized access;
  • identify fraud;
  • identify suspicious transactions;
  • detect duplicate or abusive Accounts;
  • analyze security signals;
  • detect location manipulation;
  • investigate suspicious conduct;
  • protect Users and third parties;
  • prevent misuse of the Service;
  • investigate security incidents; and
  • maintain the integrity of Experio.

3.3 Enforcement and Dispute Resolution

We may process information to:

  • enforce the Experio Terms of Service;
  • enforce Experio Rules;
  • investigate reported violations;
  • investigate complaints;
  • resolve disputes;
  • restrict prohibited conduct;
  • suspend or terminate Accounts where appropriate; and
  • establish, exercise, or defend legal rights.

3.4 Payments and Financial Administration

We may process personal information to:

  • collect payments;
  • administer Service fees;
  • make Host payouts;
  • maintain payout records;
  • process refunds;
  • investigate payment errors;
  • investigate chargebacks;
  • detect financial fraud;
  • maintain accounting records; and
  • satisfy tax, financial, and regulatory obligations.

3.5 Customer Support

We may use information to:

  • respond to inquiries;
  • investigate technical issues;
  • provide support;
  • resolve complaints;
  • administer disputes; and
  • communicate about Account or Service issues.

3.6 Service Improvement and Analytics

We may process information to:

  • understand how Experio is used;
  • analyze Service performance;
  • diagnose problems;
  • test functionality;
  • improve usability;
  • develop or improve features;
  • improve reliability;
  • improve security; and
  • conduct internal analytics and business planning.

Where reasonably practicable, we may use aggregated or de-identified information for these purposes.

3.7 Communications and Notifications

Experio may send:

  • Account communications;
  • Activity notifications;
  • message notifications;
  • payment and payout notices;
  • transaction notices;
  • dispute notifications;
  • security alerts;
  • support responses;
  • policy notices;
  • legal notices;
  • Service announcements; and
  • other communications necessary to operate Experio.

Experio may also send promotional emails, product updates, or other marketing communications where permitted by applicable law.

Where required by law, we will obtain appropriate consent for marketing communications.

Users may opt out of eligible promotional email communications through the unsubscribe mechanism provided in the communication or another method made available by Experio.

Opting out of marketing communications does not prevent Experio from sending essential Account, security, payment, Activity, support, legal, or other non-promotional communications.

Users may control push-notification permissions through their device settings, although disabling notifications may affect their ability to receive timely Service information.

3.8 Legal Compliance

We may process personal information to:

  • comply with applicable law;
  • satisfy tax or accounting obligations;
  • respond to lawful governmental requests;
  • respond to court orders;
  • maintain legally required records;
  • cooperate with regulatory authorities;
  • investigate potentially unlawful activity; and
  • protect our legal rights or the rights of others.

4. Sensitive Information and Restricted Uses

Some information processed through Experio may be regarded as sensitive personal information under applicable law.

This may include:

  • precise geolocation;
  • bank or financial account information;
  • private communications; and
  • other information treated as sensitive under applicable law.

Experio uses such information only as reasonably necessary to:

  • provide the Service;
  • operate requested functionality;
  • maintain safety;
  • prevent fraud;
  • process payments and payouts;
  • resolve disputes;
  • secure the platform;
  • comply with legal obligations; and
  • otherwise operate Experio.

Experio does not use precise geolocation, bank or payout information, or private communications for targeted advertising or behavioral profiling.

5. Cookies and Similar Technologies

Experio and its service providers may use technologies such as:

  • cookies;
  • local storage;
  • software development kits;
  • pixels;
  • device storage; and
  • similar technologies.

These technologies may be used to:

  • maintain login sessions;
  • remember preferences;
  • provide Service functionality;
  • authenticate Users;
  • protect Accounts;
  • prevent fraud;
  • measure Service performance;
  • perform analytics;
  • diagnose technical problems; and
  • understand how the Service is used.

Where applicable law requires consent before using particular analytics, advertising, or similar technologies, Experio will request that consent.

Users may be able to control certain technologies through browser, application, operating-system, or device settings. Restricting certain technologies may affect Service functionality.

6. Public Information

Certain Experio content is designed to be publicly accessible.

Public information may include, depending on Service functionality:

  • usernames;
  • display names;
  • profile photographs;
  • age;
  • gender;
  • languages;
  • country of residence;
  • biographies;
  • public Activities;
  • Activity history;
  • ratings;
  • reviews; and
  • other information a User makes public through the Service.

Public profiles and public Activities may be accessible to people who are not logged in to Experio.

Information made public through Experio may:

  • be accessible to anyone on the internet;
  • be indexed by search engines;
  • appear in search results;
  • be cached;
  • be copied, captured, or stored by third parties;
  • be redistributed outside Experio; and
  • remain available outside Experio after it has been removed from the Service.

Experio cannot control information once it has been independently copied, cached, or otherwise obtained by third parties outside our control.

Users should therefore carefully consider what information they make public.

7. How We Disclose Personal Information

We may disclose personal information as described below.

7.1 Other Users and the Public

We may disclose information to other Users or publicly where necessary for Experio functionality or where you choose to make information public.

The information disclosed depends on your role, Activity participation, profile settings, and Service functionality.

7.2 Service Providers

We may disclose personal information to third-party providers that process information on our behalf or assist us in operating Experio.

These may include providers of:

  • cloud hosting;
  • data storage;
  • content delivery;
  • authentication;
  • telephone verification;
  • email delivery;
  • notifications;
  • communications;
  • analytics;
  • diagnostics;
  • mapping;
  • geolocation;
  • security;
  • fraud prevention;
  • payment processing;
  • payout processing;
  • customer support;
  • technical infrastructure; and
  • other software or operational services.

We use general categories in this Privacy Policy rather than naming individual vendors because our service providers may change over time.

Where required by law, service providers are subject to appropriate contractual, confidentiality, security, and data-protection obligations.

7.3 Payment and Financial Service Providers

We may disclose information to:

  • payment processors;
  • payout providers;
  • banks;
  • financial institutions;
  • card networks; and
  • other financial service providers,

where necessary to process payments, administer payouts, prevent fraud, perform compliance checks, handle refunds or chargebacks, or resolve payment issues.

These organizations may independently process information under their own legal obligations and privacy practices.

7.4 Professional Advisers

We may disclose information where reasonably necessary to:

  • lawyers;
  • accountants;
  • auditors;
  • insurers;
  • consultants; and
  • other professional advisers,

subject to appropriate confidentiality obligations.

7.5 Legal, Regulatory, and Safety Disclosures

We may disclose personal information to law enforcement agencies, courts, regulators, governmental authorities, or other appropriate parties where:

  • required by applicable law;
  • required by a valid legal process;
  • reasonably necessary to protect the safety or rights of Users or others;
  • reasonably necessary to investigate fraud or unlawful conduct;
  • necessary to protect Experio or LifeArk;
  • necessary to enforce legal rights; or
  • necessary to establish, exercise, or defend legal claims.

Where legally permitted and appropriate, we may review governmental or legal requests for validity and scope before responding.

7.6 Business Transfers

If LifeArk is involved in a:

  • merger;
  • acquisition;
  • financing;
  • corporate restructuring;
  • sale of assets;
  • transfer of business;
  • insolvency proceeding; or
  • similar corporate transaction,

personal information may be disclosed or transferred as part of that transaction, subject to applicable privacy law.

7.7 At Your Direction or With Your Consent

We may disclose information where you direct us to do so or provide valid consent.

8. Sale of Personal Information and Targeted Advertising

Experio does not sell personal information for monetary consideration.

Experio does not sell or share personal information for targeted or cross-context behavioral advertising.

Experio does not use personal information to create targeted advertising profiles.

If our practices materially change in the future in a manner that constitutes a "sale", "sharing", targeted advertising, or similar regulated processing under applicable law, we will provide any notices, consent mechanisms, and opt-out rights required by applicable law before or in connection with that processing.

9. Artificial Intelligence, Automated Processing, and Biometrics

9.1 AI Training

Experio does not use User Content, private messages, photographs, videos, audio, or other personal information to train artificial intelligence models.

9.2 Third-Party AI Processing

Experio does not use third-party AI-powered services to process User Content or personal information as part of its current Service practices.

If this practice changes, this Privacy Policy will be updated as appropriate before or in connection with such processing.

9.3 Automated Systems

Experio may use automated systems, rules, or technical signals to assist with:

  • fraud detection;
  • spam detection;
  • security monitoring;
  • Account-abuse detection;
  • suspicious transaction detection;
  • location verification;
  • technical monitoring; and
  • prioritization of matters for review.

Significant enforcement or payout decisions are not intended to be made solely by automated means without human review.

Where applicable law grants rights relating to automated decision-making, Experio will honor those rights.

9.4 Biometrics

Experio does not perform biometric identification or authentication using User photographs, videos, or audio.

Experio does not use:

  • facial recognition;
  • facial matching;
  • voiceprints; or
  • images or audio for the purpose of uniquely identifying an individual through biometric characteristics.

10. De-Identified and Aggregated Information

We may de-identify or aggregate personal information so that it no longer reasonably identifies an individual.

We may use such information for:

  • analytics;
  • security;
  • fraud prevention;
  • Service improvement;
  • product development;
  • performance measurement;
  • internal research; and
  • business planning.

Where information has been de-identified, we do not intend to use it to re-identify individual Users except where necessary to test or validate the effectiveness of de-identification or where otherwise permitted by applicable law.

11. International Data Transfers

Experio is operated by LifeArk Co., Ltd. in Japan and is intended to serve Users internationally.

Personal information may therefore be stored, accessed, or processed in Japan and in other countries where our service providers, financial service providers, infrastructure providers, or other authorized recipients operate.

Privacy laws in those countries may differ from those in your country of residence.

Where applicable law requires safeguards for an international transfer of personal information, we will use legally recognized mechanisms or take other required measures.

Such mechanisms may include, where applicable:

  • adequacy decisions;
  • standard contractual clauses;
  • contractual safeguards;
  • consent where legally permitted;
  • legally recognized transfer exceptions; or
  • other mechanisms permitted by applicable law.

Where Japanese law requires measures relating to the provision of personal data to recipients outside Japan, LifeArk will take measures required under the Act on the Protection of Personal Information and applicable regulations.

Users may contact privacy@experio.global for additional information regarding applicable international-transfer safeguards where they have a legal right to obtain such information.

12. Data Retention

We retain personal information for no longer than reasonably necessary for the purposes for which it was collected or processed, except where a longer period is required or permitted by applicable law.

The appropriate retention period may depend on:

  • the nature of the information;
  • the purpose for processing it;
  • the duration of the User's relationship with Experio;
  • whether an Activity or transaction remains unresolved;
  • fraud-prevention requirements;
  • security requirements;
  • payment or payout obligations;
  • accounting requirements;
  • tax obligations;
  • legal limitation periods;
  • dispute-resolution requirements;
  • legal claims;
  • regulatory requirements; and
  • other applicable legal obligations.

Experio may retain transaction, payout, tax, accounting, chargeback, and dispute records after an Account is closed where reasonably necessary for legal, financial, fraud-prevention, or dispute-resolution purposes.

Account-enforcement records following Account closure will be retained only to the extent required by applicable law.

Precise-location records may be retained beyond the immediate action or session only where reasonably necessary for fraud prevention, safety investigations, dispute resolution, enforcement, or legal obligations.

Information deleted from active systems may remain in backups for a limited period until those backups are overwritten or securely deleted under normal backup and retention procedures.

We may retain properly de-identified or aggregated information that no longer reasonably identifies an individual.

13. Account Closure, Deletion, and Correction

Users may request Account closure or deletion by contacting:

[support@experio.global](mailto:support@experio.global)

Account closure does not necessarily result in immediate deletion of all personal information.

We may retain information where required or permitted for purposes described in Section 12, including legal, financial, tax, accounting, payment, dispute-resolution, or other legally permitted purposes.

Users may also request correction of inaccurate Account or profile information through support, including information that cannot be edited directly through the Service.

Public information may be removed, anonymized, or otherwise handled depending on the context and applicable law.

Information previously copied, indexed, cached, or stored by independent third parties may remain outside Experio's control after Account deletion.

14. Your Privacy Rights

Depending on where you live and the laws applicable to our processing, you may have rights regarding your personal information.

These may include the right to:

  • request information about how your personal information is processed;
  • request access to personal information;
  • request a copy of personal information;
  • request correction of inaccurate information;
  • request completion of incomplete information;
  • request deletion;
  • request restriction or suspension of processing;
  • object to certain processing;
  • request suspension of certain third-party disclosures;
  • withdraw consent where processing is based on consent;
  • request data portability;
  • opt out of certain regulated processing where applicable; and
  • exercise other rights provided by applicable law.

Where applicable law provides a right to data portability, we will provide eligible information in a reasonably usable format.

Privacy-rights requests may be submitted to:

[privacy@experio.global](mailto:privacy@experio.global)

We may take reasonable steps to verify the identity and authority of the person making a request.

We may refuse, restrict, or partially fulfill a request where permitted by applicable law, including where necessary to:

  • protect another person's rights;
  • comply with legal retention requirements;
  • protect security or fraud investigations;
  • maintain legally privileged or protected information;
  • comply with another legal obligation; or
  • apply another lawful exception.

We will respond to requests in accordance with applicable legal requirements.

15. Japan Privacy Rights

LifeArk handles personal information in accordance with Japan's Act on the Protection of Personal Information ("APPI") and other applicable Japanese privacy requirements.

Where applicable, individuals may exercise rights concerning retained personal data, including rights relating to:

  • notification of purpose of use;
  • disclosure;
  • correction;
  • addition;
  • deletion;
  • suspension of use;
  • erasure;
  • suspension of provision to third parties; and
  • other rights provided under applicable Japanese law.

Requests may be submitted to:

[privacy@experio.global](mailto:privacy@experio.global)

We may require information reasonably necessary to confirm the identity of the requester and identify the relevant personal information.

Information about LifeArk's safety-management measures for retained personal data may be provided upon appropriate request to the extent required by applicable Japanese law, subject to limitations necessary to protect security and other legally protected interests.

16. EEA and UK Privacy Rights

This section applies where the European Union General Data Protection Regulation ("GDPR"), UK GDPR, or related European privacy law applies to LifeArk's processing of your personal data.

16.1 Legal Bases for Processing

Depending on the processing activity, we may rely on one or more of the following legal bases:

  • Creating and maintaining your Account: Performance of a contract.
  • Providing Activities and Service functionality: Performance of a contract.
  • Processing transactions and payouts: Performance of a contract and compliance with legal obligations.
  • Providing messaging and Live-session functionality: Performance of a contract.
  • Security and fraud prevention: Legitimate interests and, where applicable, compliance with legal obligations.
  • Investigating disputes or prohibited conduct: Legitimate interests, performance of a contract, and the establishment, exercise, or defense of legal claims.
  • Customer support: Performance of a contract and legitimate interests.
  • Service analytics and improvement: Legitimate interests or consent where required.
  • Required financial, accounting, or regulatory processing: Compliance with legal obligations.
  • Marketing communications: Consent where required or legitimate interests where permitted.
  • Precise location and device permissions: Performance of requested functionality, legitimate interests, or consent where required.
  • Establishing or defending legal claims: Legitimate interests and applicable legal rights.

Where we rely on legitimate interests, those interests may include:

  • operating and improving Experio;
  • securing the Service;
  • preventing fraud;
  • protecting Users;
  • resolving disputes;
  • enforcing our agreements; and
  • protecting LifeArk's legal and commercial interests.

We consider whether these interests are overridden by the rights and interests of affected individuals.

Where processing is based on consent, you may withdraw consent at any time, subject to applicable law. Withdrawal does not affect processing lawfully performed before consent was withdrawn.

16.2 EEA and UK Rights

Subject to applicable requirements and exceptions, you may have rights to:

  • access your personal data;
  • correct inaccurate personal data;
  • request deletion;
  • restrict processing;
  • object to processing;
  • receive portable data;
  • withdraw consent;
  • object to direct marketing; and
  • exercise rights relating to certain automated decisions.

Where processing is based on legitimate interests, you may have the right to object based on your particular circumstances.

Where personal data is processed for direct marketing, you may object to that processing as provided by applicable law.

16.3 International Transfers

Because LifeArk is established in Japan and Experio operates internationally, personal data may be transferred outside the EEA or UK.

Where required, we will use an appropriate legal transfer mechanism or safeguard.

16.4 Complaints

If you are located in the EEA or UK and believe your privacy rights have been violated, you may have the right to lodge a complaint with the data protection authority or supervisory authority responsible for your place of residence, work, or the location of the alleged infringement.

We encourage Users to contact us first at:

[privacy@experio.global](mailto:privacy@experio.global)

so that we have an opportunity to address the concern.

16.5 European or UK Representative

LifeArk is established in Japan.

Where applicable European or UK law requires LifeArk to appoint an EEA or UK representative, Experio will designate an appropriate representative and update or supplement the relevant privacy information as required.

17. United States and California Privacy Rights

This section applies only to the extent that a U.S. state privacy law, including the California Consumer Privacy Act as amended ("CCPA"), applies to LifeArk and the relevant individual or processing activity.

Nothing in this section represents that every U.S. state privacy law applies to LifeArk in every circumstance.

17.1 Categories of Personal Information

Depending on your use of Experio, categories of personal information we may process include:

  • identifiers and Account information;
  • contact information;
  • profile and demographic information;
  • internet and network activity;
  • device information;
  • approximate and precise geolocation;
  • transaction and commercial information;
  • financial and payout information;
  • communications;
  • photographs, videos, and media;
  • Activity and participation information;
  • security and fraud-prevention information; and
  • inferences or technical indicators generated for security, fraud prevention, or Service operation.

Certain information, including precise geolocation, financial account information, and private communications, may constitute sensitive personal information under applicable U.S. law.

Experio uses sensitive personal information only for permitted operational purposes such as providing the Service, processing transactions, maintaining safety and security, preventing fraud, complying with law, and performing functions reasonably expected by Users.

Experio does not use sensitive personal information for targeted advertising or behavioral profiling.

17.2 Sources of Personal Information

We may obtain personal information from:

  • you;
  • your use of Experio;
  • your device or browser;
  • other Users;
  • authentication providers;
  • payment and financial service providers;
  • communications providers;
  • analytics and security providers; and
  • lawful governmental or other third-party sources.

17.3 Business Purposes

We process and disclose personal information for business purposes described in this Privacy Policy, including:

  • providing the Service;
  • processing transactions;
  • maintaining security;
  • preventing fraud;
  • customer support;
  • analytics;
  • Service improvement;
  • legal compliance; and
  • protecting legal rights.

17.4 Sale and Sharing

Experio does not sell personal information.

Experio does not share personal information for cross-context behavioral advertising or targeted advertising.

If those practices change, Experio will provide legally required notice and applicable opt-out mechanisms.

17.5 U.S. Privacy Rights

Where applicable law provides such rights, eligible individuals may have the right to:

  • know or access personal information;
  • request deletion;
  • request correction;
  • obtain a portable copy of personal information;
  • opt out of sale or sharing;
  • limit certain uses of sensitive personal information;
  • opt out of certain targeted advertising or qualifying automated processing; and
  • receive non-discriminatory treatment for exercising privacy rights.

Because Experio does not currently sell or share personal information for targeted or cross-context behavioral advertising, an opt-out mechanism for such sale or sharing is not currently required for Experio's stated practices unless applicable law requires otherwise.

Requests may be submitted to:

[privacy@experio.global](mailto:privacy@experio.global)

Experio will process eligible requests in accordance with applicable law and may verify the identity of the requester.

18. Security

LifeArk maintains reasonable and appropriate administrative, organizational, technical, and physical safeguards designed to protect personal information against:

  • unauthorized access;
  • unauthorized disclosure;
  • alteration;
  • destruction;
  • loss;
  • misuse; and
  • other unauthorized processing.

Depending on the information and system involved, safeguards may include:

  • authentication controls;
  • authorization and access controls;
  • encryption;
  • secure communications;
  • logging;
  • monitoring;
  • restricted personnel access;
  • vendor controls;
  • backup procedures;
  • incident-response procedures; and
  • vulnerability and security management.

Access by LifeArk personnel is intended to be limited to persons who reasonably require access for their responsibilities.

Relevant service providers are subject to appropriate security and confidentiality requirements where required by applicable law.

No electronic transmission, storage system, or security measure can guarantee absolute security.

Users are responsible for protecting their Account credentials and should promptly contact Experio if they believe their Account has been compromised.

19. Personal Data Breaches and Security Incidents

If Experio becomes aware of unauthorized access, loss, disclosure, or another security incident involving personal information, we will investigate and respond as appropriate.

Where required by applicable law, Experio will notify affected individuals, regulators, data protection authorities, or other appropriate parties.

The timing, method, and content of any notification will be determined according to applicable legal requirements and the circumstances of the incident.

20. Children's Privacy

Experio is intended only for individuals who are 18 years of age or older.

Persons under 18 may not create an Experio Account or use the Service.

Experio does not knowingly permit persons under 18 to maintain Accounts.

If we become aware that a person under 18 has created an Account or provided personal information in violation of our eligibility requirements, we may:

  • suspend the Account;
  • terminate the Account;
  • delete relevant personal information; or
  • otherwise appropriately handle the information,

subject to legal retention requirements and other applicable law.

If you believe a person under 18 is using Experio, please contact:

[support@experio.global](mailto:support@experio.global)

21. Third-Party Services

Experio may integrate with, link to, or rely upon services independently operated by third parties.

Those third parties may independently collect or process information under their own privacy policies and legal obligations.

This Privacy Policy does not govern information that an independent third party processes for its own purposes.

Users should review applicable third-party privacy information where appropriate.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to Experio;
  • changes in our processing practices;
  • new Service functionality;
  • changes in service providers;
  • security developments;
  • legal or regulatory changes; or
  • other legitimate operational needs.

When this Privacy Policy is updated, we will revise the "Last Updated" date.

Where required by applicable law, Experio will provide appropriate notice before a material change takes effect.

Where a change requires consent under applicable law, Experio will obtain that consent before applying the relevant processing.

23. Relationship With Other Experio Documents

This Privacy Policy describes how Experio handles personal information.

The Experio Terms of Service governs the contractual relationship between Experio and Users.

The Experio Rules governs conduct and behavioral requirements applicable to use of the Service.

The Experio FAQ may provide explanatory information about Service functionality.

If another Experio document contains privacy-related information, this Privacy Policy governs Experio's general handling of personal information unless a separate legally applicable notice expressly provides otherwise.

24. Contact Us

For questions, complaints, or requests concerning this Privacy Policy or Experio's processing of personal information, contact:

LifeArk Co., Ltd.
Miyamasuzaka Building 609
2-19-15 Shibuya, Shibuya-ku
Tokyo, Japan

Representative Director: Shovon Hasan

Service: Experio
Website: https://experio.global

Privacy inquiries and privacy-rights requests:
privacy@experio.global

General support and Account deletion requests:
support@experio.global

When you submit a privacy request, we may request information reasonably necessary to:

  • identify the relevant Account or personal information;
  • understand the request;
  • verify your identity or authority; and
  • protect against fraudulent requests.

We will process valid requests in accordance with applicable law.